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Digital Strategy consultation

We want your thoughts on how we use digital technology, both to improve what we can offer you, and to make it easier for you to contact and interact with us.


Increasingly, you are expecting to be able to use digital technology to access our services and do business with us. To support this, we have three key themes:

  • Putting the customer at the heart of everything we do and improving access to our services and information through technology.
  • Being responsive to our customers' needs, enhancing access to, and improving our services by using technology.
  • Helping the county to access and embrace new digital technologies, to ensure that County Durham is an attractive place for people to live, learn and work. Working with our partners to improve services and increase digital inclusion.

More than 100 of our services are now available online and over 40% of our customers currently access services in this way.

We are also aware that using digital technology does not work for everyone, so we will still continue to offer more traditional ways of interacting with you.

What are we asking?

To put these themes into practise we need your views so we can prioritise what you want to see us deliver. We want to use your feedback to provide the best possible service, and we want your views on how you think we should do this.

Have your say

The closing date for comments was Friday 25 November.

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