Apply for an older person's bus pass

When you can apply for your bus pass

You will qualify for your bus pass when you reach state pension age. You can submit your application for your pass up to two weeks before the birthday at which you reach state pension age.

What you need to apply

You will need:

• proof that you live in County Durham, such as a copy of a bank statement, utility bill or council tax letter
• proof of your age, such as a copy of a birth certificate, driving licence, passport or pension book
• a passport sized photograph

Apply for a bus pass

• By post: Download, print and complete  Concessionary bus pass application form (PDF, 97.7kb)  and send it to the address on the form along with your supporting documents.
• Online: Scan or take a photo of your form and supporting documents on a smartphone/mobile device. You can then upload the form and documents using our document submission form. You must include your application form, your evidence and your photograph otherwise we will be unable to process your application.
• In person: Take all your evidence to one of our customer access points (CAP). We will be able to take a photograph for you so there is no need to bring a photo to the CAP.

Your new pass will be posted to you as quickly as possible.

What you can use your pass for

Your pass entitles you to:

• Free travel on all standard bus services in England after 9.30am on Monday to Friday and all day Saturday, Sunday and public holidays. Special night-time services and other special services may be excluded.
• Before 9.30am on Monday to Friday:
  • travel for 50p when you get on at a stop within the boundary of Durham County Council 
  • ordinary fares normally apply when you get on anywhere else
• Travel on Durham City Park and Ride.
• Half-price travel on certain local train services:
  • Chester-le-Street, Seaham or Horden to/from Newcastle or Middlesbrough (and any station in between)
  • Bishop Auckland, Shildon, Newton Aycliffe or Heighington to/from Middlesbrough (and any station in between)

Replacing an existing bus pass

If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass.