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Pick and collect library service to launch in County Durham

Published July 03, 2020 1.24pm


Bookworms in County Durham will be able to take advantage of a book collection service from next week.

Pick and collect library

Up to three titles can be ordered for collection

We are introducing the 'pick and collect' service to help library users access its book collection while our libraries remain closed due to the coronavirus pandemic.

Borrow books from 6 July

Libraries across the country were forced to close in March in response to Government guidance on preventing the spread of coronavirus. During the past three months, library users in County Durham have been able to access online services, but from Monday, 6 July, they will also be able to borrow books for the first time since lockdown restrictions were introduced.

Choose three titles

The pick and collect service will allow members of the public to order up to three titles online or over the phone. They will then be contacted by the library service, using their registered number, to arrange a collection slot when they will be able to pick up their chosen books from a participating library.

The Pick and Collect service will initially be available at libraries in Barnard Castle, Chester-le- Street, Consett, Crook, Newton Aycliffe, Peterlee and Seaham as well as Belmont, in Durham, and Woodhouse Close, in Bishop Auckland. Anyone can use the service, regardless of where in the county they live or which library they normally visit.

Safe sites chosen

These libraries have been chosen as they are busy libraries, which also offer sufficient space to provide the essential elements of the pick and collect service. This includes space for visitors to queue safely prior to entry and for a quarantine area to be created for returned books. This also allows scope for the service to be adapted before it is rolled out to some other sites.

The chosen sites also offer a good geographical spread of locations around the county.

The libraries will not be open for browsing and all other library services, including access to public computers, will remain suspended for the time being.

A step towards normality

Cllr Joy Allen, our Cabinet member for transformation, culture and tourism, said: "Our eBooks and aMagazines have been available online throughout the pandemic and have proved incredibly popular. However, we know how much library users have missed our book borrowing services over the past few months.

"Our pick and collect service will allow them access to books while we work towards bringing our library buildings back in to use when it is safe to do so. While this is an appointment-only service, and people will not be able to browse inside the library, it's a step towards a new normality.

"We know demand will be high initially, so I would urge people to be patient when contacting the library. I would also encourage those using the service to abide by social distancing rules for the welfare of both staff and visitors when they come to collect books or drop them off."

Doorstep deliveries to continue

We will continue to provide our temporary Doorstep Book Delivery service, which was introduced during the lockdown period to provide books for isolated and vulnerable Books on Wheels library users.

An extended digital offer including more eBooks, eMagazines and eAudiobook titles and free access to research tool Ancestry, has proved popular with library users over the past couple of months, and will remain available alongside other online resources and digital storytelling.

More than 7,000 people have visited the Libraries Online web page since the start of April, while more than 3,000 people have viewed online storytelling sessions during the same period. 

More libraries in coming weeks

We are planning to roll out the pick and collect to more sites in the coming weeks and it is also hoping to provide access to public computer facilities at a small number of sites in the near future.

Pick and collect is available via Library Online or by calling one of the participating Libraries.

Library collection slots and telephone assistance times may differ at each library and will not be in line with their former opening hours.

Anyone can become a member of the library service by visiting Library Online or calling one of the participating libraries.

For more information, including contact details for participating libraries, visit our Libraries - borrowing books and using computers web page.

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