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The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

Do you need help with your energy bills or to keep warm?

If you live in a household where you struggle to pay your monthly energy bills or keep your home warm enough, you may be entitled to help.

What help is available?

Advice to help you save money on your energy bills

Get help to reduce what you pay for your gas and electricity - see our Save money on your energy bills page for more information.

If you own your own home or rent privately, we may be able to offer you Advice on boilers, insulation and other energy saving advice schemes

Boiler and central heating grant scheme

See our Housing - energy efficiency improvements page for more information.

Cold weather payments

You may get a Cold Weather Payment from the Government if the average temperature in your post code area has been recorded as, or forecast to be, zero degrees celsius or below for seven consecutive days. 

The Cold Weather Payment scheme runs from 1 November to 31 March. 

To qualify you must meet the eligibility rules for certain benefits.

Click here to check if a payment is due in your area.

Energy Company Obligation (ECO) schemes

This is a government scheme to help home owners and those on low incomes to carry out energy saving improvements such as new central heating boilers or cavity wall and loft insulation.

Find out more on the Warm Homes Campaign page.

Warm home discount scheme

Energy companies must, by law, offer extra help to their most vulnerable customers during the winter months. If you're a pensioner, or you're on a low income, you could qualify for a rebate of £140.

Find out more and check whether you qualify for a Warm Homes Discount.


If you have had any issues with cavity wall insulation installed through the Government ECO scheme, Ofgem - Complaints about standard of cavity wall insulation installation contains guidance information.

Fuel poverty - what is it?

Fuel poverty affects the most vulnerable in our society - families with low incomes living in damp cold homes, the elderly struggling to heat just one room in the depths of winter.

In rural areas of County Durham, the problem may be exacerbated. One-in-three homes are not connected to mains gas and are of solid wall construction - making them expensive and difficult to insulate and heat.

Find out more about what we are doing to help reduce fuel poverty in the county on our partnerships, policies and plans web page.

Contact us
Warm Homes Durham
03000 268 000
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