Step by step guide to garden waste collections
Follow the step by step guide to find out what you need to do to arrange your garden waste collection service.
Step 1 - check eligibility and subscribe
Please note: if you have subscribed before 14 February, you'll get all 17 collections in 2019. You can still subscribe after 14 February and we'll arrange for your collections to start as soon as possible and you'll receive the remaining collections before the scheme ends in November.
The cost for 2019 is £35. If you signed up for three years in 2018, you do not have to pay again for 2019.
The fees are for the collection of one garden waste bin. If your property has not previously received the garden waste collection service and you do not have a garden waste bin, we will provide your first bin free of charge.
If you would like more than one garden waste bin, each additional bin will cost £20. You will also need to pay the subscription fee to empty each additional bin.
Other ways to sign up and pay
All eligible properties will receive an email or letter from us giving details of how to subscribe. If you're not paying online, find out about other other ways to sign up and pay.
Step 2 - receive your calendar, bin sticker and bins
Once you've subscribed, we'll send you a 2019 sticker for your garden waste bin (to prove you have paid for the service this year) and a collection calendar. We will also add your details to our electronic system which is available in our collection vehicles.
If you subscribed before 14 February 2018, we will issue your sticker, calendar and any new or additional bins in time for the first collections in April. If you subscribe and this date has passed we'll issue them as we can.
Write your address on the self-adhesive bin sticker and fix it to the bin, directly underneath the handle. If your sticker gets damaged or lost, we'll replace it free of charge. Just fill in our garden waste feedback form or contact us for a replacement.
Keep your calendar of collection days to refer to throughout the year. It also tells you what you can put in the garden waste bin. Please note: your garden waste collection day this year may not be the same day as it was last year and it may also be on a different day from your rubbish and recycling collections.
Step 3 - use your garden waste bin!
It is important you only put garden waste in your bin to ensure your garden waste can be made into good quality compost. Things like grass cuttings, shrubs, leaves, weeds, flowers and plants, hedge clippings and small branches can all make great compost.
Please don't put them in a plastic bag first, just put them directly into the bin and make sure things like plant pots, excess soil, stones and rocks don't get mixed in. See what goes in which bin? to find out what you can and can't put in your garden waste bin.
Step 4 - put your bin out for collection
Put your garden waste bin at your usual bin collection point by 7.00am on your allocated garden waste collection day. Please position the bin with the handle facing the road so the collection crew can easily see the sticker on the bin.
If we give you help with your bin collections, please make sure we have unrestricted access to your garden waste bin from 7.00am on the collection day. The collection crew will pull out, empty and return your bin from / to the agreed location.
Step 5 - renew your subscription
You will need to renew your payment for each year you would like to receive the service.
If you have subscribed for three years, we will automatically send you a new sticker and collection calendar in 2020.