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Step by step guide to garden waste collections


Follow the step by step guide to find out what you need to do to arrange your garden waste collection service. You can subscribe to the service at any time during the year but to receive all 17 collections in 2018 you must have signed up by 14 February.

Step 1 - Check your property's eligibility and subscribe to garden waste collections

Subscribe to the garden waste collection scheme online - it's the quickest and easiest way.

Please make sure you have read our terms and conditions first. The terms and conditions have been updated for 2018.

Please note: if you subscribed by 14 February you'll get all 17 collections in 2018. You can still subscribe to the service and we'll arrange for your collections to start as soon as possible and you'll receive the remaining collections before the scheme ends for the year in November.

Fees

You have the option to choose either a one year or three year subscription:

  • One year fee £30
  • Three year fee £90

Please note the one year subscription fee will increase to £35 in 2019 and 2020. The three year subscription option is only available in 2018.

The fees are for collections from one garden waste bin. If your property has not previously received the garden waste collection service and you do not have a garden waste bin, we will provide your first bin free of charge.

If you would like more than one garden waste bin, each additional bin will cost £20. You will also need to pay the subscription fee to empty each additional bin.

Other ways to sign up and pay

All eligible properties will receive an email or letter from us giving details of how to subscribe. If you're not paying online, find out about other other ways to sign up and pay.

Step 2 - A garden waste collection calendar, bin sticker and any new or additional bins will be delivered to your property

Once you've subscribed, we'll send you a purple sticker for your garden waste bin (to prove you have paid for the service in 2018) and a collection calendar. We will also add your details to our electronic system which is available in our collection vehicles.

If you subscribed before 14 February 2018, we will issue your sticker, calendar and any new or additional bins in time for the first collections in April. If you subscribe and this date has passed we'll issue your sticker, calendar and any new or additional bins as soon as we can, ready for the next available collection.

Write your address on the self-adhesive bin sticker and fix it to the bin, directly underneath the handle. If your sticker gets damaged or lost, we'll replace it free of charge. Just contact us for a replacement.

Keep your calendar of collection days to refer to throughout the year. It also tells you what you can put in the garden waste bin. Please note: your garden waste collection day in 2018 may not be on the same day as it was in 2017 and it may also be on a different day from your rubbish and recycling collections.

Step 3 - Using your garden waste bin

It is important you only put garden waste in your bin to ensure your garden waste can be made into good quality compost.

Things like grass cuttings, shrubs, leaves, weeds, flowers and plants, hedge clippings and small branches can all make great compost.

Please don't put them in a plastic bag first, just put them directly into the bin and make sure things like plant pots, stones and rocks don't get mixed in with your garden waste.

See the information on our What goes in which bin? web page to find out what you can and can't put in your garden waste bin.

Step 4 - Putting the garden waste bin out for collection

Put your garden waste bin at your usual bin collection point by 7.00am on your allocated garden waste collection day.

Please position the bin with the handle facing the road so the collection crew can easily see the sticker on the bin.

If you receive assisted bin collections please make sure we have unrestricted access to your garden waste bin from 7.00am on the collection day. The collection crew will pull out, empty and return your bin from / to the agreed location.

If you have special circumstances attached to your collection, please follow any instructions that you have been given. Details of your special circumstances can be found in My Durham or contact us.

Step 5 - Renewing your subscription

If you subscribe to the annual collection service, you will need to renew your payment for each year you would like to receive the service. 

If you have subscribed for three years, we will automatically send you a new sticker and collection calendar in 2019 and 2020. 

Contact us
Customer Services
03000 26 0000
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