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The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

Care Connect, our alarm service

Our alarm service, known as Care Connect, is County Durham's emergency contact service that gives you support to remain living independently in your home.


We continue to operate our service 24 hours, seven days a week but are mainly dealing with emergencies to reduce contact. All of our staff have been provided with masks, gloves, arm coverings and aprons to keep everyone safe when we visit.

If you want to join the service during Covid-19 restrictions and are concerned about staff entering your property, we can either deliver your equipment to your doorstep for you to plug into an electric socket or it can be installed by our staff using PPE and social distancing. If you are shielding, please let us know.

What is Care Connect?

Our alarm service provides at home assistance, 24 hours a day, seven days a week, 365 days a year.

The alarm can help you to remain independent for longer in your home. Our alarm allows you to call for assistance if you have an accident, feel unwell or have fall at home. With a dedicated team of highly trained staff who will respond to your call, you'll feel safer in your own home. Your personal alarm will also offer peace of mind to your family and friends.

Read our  Icon for pdf Care Connect leaflet (PDF, 858.8kb)  to find out more.

What you need to install an alarm

To install the alarm in your home, you need a working telephone line which accepts incoming and outgoing calls and have an electrical socket close by. If you don't have a telephone line, we can install a similar system that has a SIM card fitted. This carries out the same function as a telephone line, but please note this will incur an additional charge. See 'how much does it cost?' on our Apply for Care Connect page.

The alarm unit call has a higher priority than a standard telephone call to ensure your safety in an emergency. For the Care Connect equipment to work correctly, it needs to be installed in the first telephone point in your house, with all other extensions wired into the unit to make sure it works properly, even when another telephone is in use or off the hook.

If you need additional support

If you need additional support you can also apply for Telecare. Telecare is the name of the service we provide with the use of sensors and other equipment that can recognise when there is a problem or emergency situation in your home. There are lots of telecare items that will help you stay independent. Some examples are: fall detector, bed/chair occupancy sensor, heat detector, smoke detector, temperature extremes sensor, door exit sensor and wandering device.

You can choose to buy Telecare privately from us, or you can Get your care needs assessed through Social Care Direct.

See our Living independently - get help at home page for more information.

How to apply 

See our Apply for Care Connect page.

Customer satisfaction survey

See our  Icon for pdf Customer Satisfaction Survey Report 2019 (PDF, 245.5kb)

Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD
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