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The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

Contact us by phone


Our customer access points are closed until further notice in line with government guidance.

Our customer contact centre is open and we are responding to enquiries online and over the phone.

Please note, waiting times may be longer than usual due to increased demand. Our phone lines are available from 8.30am - 5.00pm (Monday - Thursday), 8.30am - 4.30pm (Friday).

See below our contact numbers:

EnquiryNumber
Covid questions03000 260 260
General enquiries*03000 26 0000
Council Tax Reduction Scheme03000 26 0000
Council tax03000 26 4000
Housing advice03000 268 000
Business rates03000 268 997
Registration Service03000 26 6000
Social Care Direct /Report a concern about a child 03000 267 979
Care Connect03000 262 195
Welfare Rights Service for questions about benefits03000 268 968
One Point hubs / family centres03000 261 111

 * including roads, footpaths and streetlights, rubbish and recycling, commercial waste, neighbourhood wardens, stray dogs, abandoned vehicles, pest control, street cleaning, litter and dog fouling, graffiti, fly tipping, fly posting, maintenance of parks and open spaces, parks and cemeteries​​.

Contact us
Customer Services
03000 26 0000
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