Changes to services throughout the coronavirus outbreak
Information about changes to our services throughout coronavirus pandemic.
In line with the Prime Minister's announcement that England will move to 'Plan B' to slow the spread of the Omicron variant of coronavirus, face masks or face coverings are required for all staff and the public when in our buildings and venues with certain exemptions which include anyone with a health condition or disability, and those under the age of eleven. Face coverings may only be removed while eating. Helping to reduce the spread of coronavirus, this will enable us to maintain the provision of services for those who need them most.
Bins and recycling
- Our recycling centres (tips) are open with social distancing measures in place.
Births, deaths and marriages
- You must book an appointment to register a birth
- To register a death you must arrange a telephone appointment
- Restrictions are in place for funerals and cremations
- Restrictions are in place for Marriages and civil partnerships
See our Covid-19 support for businesses information.
- Covid-19 support grants for businesses are available
Care and health
- Get help if you're self-isolating
- Advice if you're at high risk from coronavirus (clinically extremely vulnerable)
- Supporting adult social care providers during Coronavirus
- Domestic abuse support
- Our Care Connect alarm service continues to operate. Please continue to use the service and also consider for family and friends who may need extra support at this time.
Council and democracy
- You can now watch our council meetings live - you don't need an invite to attend our public meetings
- Our customer contact centre is open, we are responding to enquiries online and over the phone
- Our Customer Access Points will be closed from Monday 13 December until further notice, following the government's announcement to move to Plan B Covid restrictions.
- If you need advice relating to Coronavirus, our County Durham Together community hub is open from Monday to Friday, 9.00am until 5.00pm and can be reached on 03000 260 260.
- You can also see our Covid-19 support for residents pages for further help such as money and housing advice.
Our Leisure centres have reopened for gym, swim and outdoor fitness classes only.
Roads, transport and parking
- Durham City Park and Ride continues with covid secure measures in place
- Public transport is running but may be subject to timetable changes
- Car parks are open - please use cashless payments to pay for parking where possible
Schools, nurseries and learning
- Families/carers of school age children can access Lateral flow device (LFD) testing twice weekly using home test kits.
- Online education resources
- Mental health support for children, young people and families