Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

Making your business Covid secure

In light of government guidance, retail and hospitality businesses across County Durham are now open.

See National lockdown: Stay at Home - Find out what you can and cannot do..

Below you will find guidance on making your workplace Covid secure and how to make sure your business can operate safely.


Remember: if you, or a member of staff, feels unwell with any Coronavirus symptoms (or a member of the household is unwell with symptoms), you must follow government guidance to stay at home and arrange to have a test.

Register to order coronavirus tests for your workforce

Businesses whose staff cannot work from home are being encouraged to access workplace Covid-19 tests. Find out how to order tests for your workforce at Business Durham: Government support.

Covid-19 Business Toolkit

Our Icon for pdf COVID-19 Business Toolkit (PDF, 1.2mb)  will help guide you through the main considerations for operating your business safely. It includes links to useful documents such as a risk assessment template.

QR code posters

Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities now have a legal requirement to maintain records of customer contact details and display an official NHS QR code poster. Find out more information about the posters at Maintaining records of staff, customers and visitors to support NHS Test and Trace.  

Reopening of businesses

The following businesses are now allowed to open (from 17 May 2021): 

  • non-essential retail
  • personal care premises such as hairdressers, beauty and nail salons
  • indoor leisure facilities such as gyms and spas (but not including saunas and steam rooms, which are due to  open at a later date)
  • self-contained accommodation (though must only be used by members of the same household or support bubble)
  • public buildings such as libraries and community centres 
  • the majority of outdoor settings and attractions - these include outdoor hospitality, zoos, theme parks, drive-in cinemas  and performance events
  • indoor entertainment and attractions such as cinemas, theatres, concert halls, bowling alleys, casinos, amusement arcades, museums and children's indoor play areas
  • organised indoor sport including gym classes (this must be organised by a business, charity or public body)
  • holiday accommodation including hotels and B&Bs (though must only be used by members of the same household, two households or a support bubble only)
  • indoor areas of hospitality venues will reopen alongside outdoor service. As with outdoor areas, table service will be required. Unless a specific exemption exists, indoor areas must only be attended by a group of six or two households. A series of videos have been produced with more guidance and information and are available at Youtube: Helping workplaces reopen safely - Covid-19

Guidance and further information




  • Business Durham has produced a COVID-19 Business Support Brochure to highlight the support currently available for businesses from them and their partners across the North East.
  • HSE has produced guidance to help you work safely (be Covid-secure) and manage the risk associated with running your business at this time. It includes practical measures you can take, for example putting in place social distancing measures, staggering shifts, providing additional handwashing facilities and how to talk with workers to help them stay safe. HSE: Coronavirus (COVID-19) latest information and advice.
  • North East Growth Hub has guidance for businesses and employers including a toolkit with the latest advice, guidance and support available - financial support available, guidance for staff, employers and businesses and how to care for staff, suppliers and customers. North East Growth Hub: COVID-10 (Coronavirus) Toolkit.

Downloadable posters and resources

Contact us
Better Business for All
03000 260 000