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Due to essential maintenance, the following systems will be unavailable from 3.00pm on Friday 31 March until 8.00am Monday 3 April 2023: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Making your business Covid secure

In light of government guidance, retail and hospitality businesses across County Durham are now open.

See Coronavirus - how to stay safe and help prevent the spread.

To ensure your business is Covid secure follow these simple steps: 

  • Risk assessment
  • Ventilation
  • Cleaning
  • Hand hygiene
  • Turn people away who have Covid symptoms
  • Encourage safe behaviours
  • Communication

Remember: if you, or a member of staff, feels unwell with any Coronavirus symptoms (or a member of the household is unwell with symptoms), you must follow government guidance to stay at home and arrange to have a test.

Complete a risk assessment

Complete a risk assessment and include the risk from Coronavirus. If you employ five or more staff then this should be documented in the assessment. Share it with your staff and keep it updated.

Good ventilation

You should make sure there is adequate fresh air to your indoor spaces. Open windows, doors and vents or use fans and mechanical ventilation, or a combination of both. Identify poorly ventilated spaces and take steps to improve air flow. A C02 monitor may help.

Clean premises

Clean surfaces that people touch, especially where shared. 

Hand Hygiene

Remind staff and customers to wash and sanitise their hands regularly. Provide hand washing facilities with running water and soap or hand sanitiser where a sink is unavailable. Think about people getting in and out of vehicles and making deliveries and have hand sanitiser available. 

Posters and signs are a good idea to remind staff and customers about the importance of clean hands and catching germs after a cough or sneeze.

Turn away people with COVID symptoms

Staff should be encouraged to stay at home if they have COVID symptoms, even if they are vaccinated.

Encourage safe behaviours

People are no longer legally required to wear face coverings but encourage and support those that wish to. 


Encourage vaccinations and boosters for staff when offered.

Good communication

Keep staff, visitors and customers informed of measures you are taking to keep them safe from COVID and encourage their compliance.

Venues are no longer legally required to check the COVID status of staff and customers but you can choose to use a COVID pass if you wish.

Guidance and further information




  • HSE has produced guidance to help you work safely (be Covid-secure) and manage the risk associated with running your business at this time. It includes practical measures you can take, for example putting in place social distancing measures, staggering shifts, providing additional hand washing facilities and how to talk with workers to help them stay safe. HSE: Coronavirus (COVID-19) latest information and advice.

Downloadable posters and resources