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Thrive Active mobile app accessibility statement

We want everyone who uses our mobile app to be able to access the full range of services available, regardless of their skill or technology.

This accessibility statement applies to the Thrive Active mobile app available on the Apple istore and Android Play Store.

The app is run by Durham County Council.

How accessible this app is

We know some parts of this app aren't fully accessible.

There are known issues with the:

  • Objective-C/Swift/Java: the underlying code used to create the mobile application
  • CSS: used to describe how the underlying code is presented within the mobile application
  • 3rd party functionality: areas of the mobile application which are developed by external 3rd party companies
  • content: this includes the mobile application content or documents

Feedback and contact information

We're always looking to improve the accessibility of this app. If you find any problems not listed on this page, think we're not meeting accessibility requirements or have any feedback, please email us at

If you need to contact us about any other issues, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this app's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance statement

    This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non-accessible content

    Non-compliance with the accessibility regulations

    • images: some images do not have an alt tag, failing success criterion 1.1.1
    • headings: these do not cascade, failing success criterion 1.3.1
    • videos: videos do not have transcripts, failing success criterion 1.2.1
    • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
    • contrast ratio: some controls do not have a 3:1 contrast ratio which fails success criterion 1.4.11
    • tabbing: the tab order does not follow a logical order, failing success criterion 2.4.3

    Content that's not within the scope of the accessibility regulations

    • maps unless they provide core information

    Preparation of this statement

    This statement was prepared on 16 June 2021. It was last reviewed on 21 June 2021.

    We re-assess the code, design and content of a website, app or system for accessibility whenever it undergoes a major modification. We do this internally using manual checking.

    Contact us
    Website Administrator
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