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Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

Report a repair

How you report a repair depends on who you rent your home from. Report all repair issues as soon as possible.

For former council housing, report this through your housing provider:

For other social housing providers see the links on our Housing associations page.

If you rent your home privately, your landlord is responsible for fixing most repair problems in your rented home.