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Do it online

Carry out all your business with us online from the comfort of your own home and at a time convenient for you. Whether you want to report it, apply for something, pay a bill or tell us what you think about something we're doing - you'll find it all here.

Why it's good to register and do it online!

  • You don't have to keep filling in your personal details every time you contact us.
  • You can use it any time - 24/7.
  • You may be able to check the progress of your request get feedback if you've reported any issues.
  • If we know of issues in your area that may affect you, we may be able to add messages to your account for you to see when you log in. 

We offer a number of ways for you to do things online.....

Customer account

You can apply and report things across a wide range of services, including council tax, bins and roads. Depending on the form, you may have to register to submit your request.

The most popular things we get asked about online are listed on the welcome page and then there's a longer list in an  A to Z under more services. Or you can go from the website page you've searched for straight to the online service you want.

When you've registered and logged in, your details will be automatically added to the relevant fields in the form you are using eg if you want to report that your bin hasn't been emptied it will automatically fill in your property and contact details.

Council tax

You can access your council tax account either through your customer account, or directly through our council tax portal. You will need to register to do this.

Business rates and housing benefits

You can access your business rates or housing benefit accounts online. You will need to register to do this.


Pay for a range of things including council tax, invoices, business rates and housing benefit repayments.

Planning applications

View and comment on planning applications that have been submitted to us. If you want to comment, you must register first, but viewing applications can be done without registering.

Parent portal

The parent portal is an area that lets you apply for council and government services that affect your children. You can:

  • apply for a school place
  • check to see if you are eligible for an early years Free Play and Learn two year old place

You will need to register yourself and your children before you can apply.

Councillors information and meetings

Find out who your local councillor is, and how to contact them. You can also read the latest council meeting minutes. You don't have to register to see this information.

Leisure bookings

Book to attend a class or activity in your leisure centre. You will need to register to do this.

Library online

You can browse our library catalogue, request an item or renew an item already on loan, as well as access to a range of websites including British Standards Online, Oxford Dictionary of National Biography, Grove Music Online, Who's Who, Encyclopaedia Britannica Online, emagazines, eaudiobooks and ebooks.You will need to register with a library before you can access anything other than the catalogue.

My Durham

Find out where the nearest council buildings are, and when the next doorstep collections at your house are. You don't have to register to use this information.

Volunteering opportunities

If you are interested in volunteering for a range of culture and sport opportunities, you can do this here. You will need to register to use this portal.

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