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Assessment of Service Quality (ASQ) for providers of children's, adults and public health services

From 1 April 2017, we introduced a new process to monitor and review providers who are contracted by us to deliver children's, adults and public health services.

This is so that we can make sure providers are delivering high-quality services and achieving successful outcomes for service users. As a provider it also gives you the opportunity to showcase your services and to demonstrate your strengths in supporting people to meet their needs and fulfil their goals and aspirations.    

Do all providers need to complete the ASQ?

  • Providers of residential and nursing care for older people are currently exempt from this process. 
  • Providers that are commissioned as part of a regional arrangement are currently exempt from this process, as they will be subject to the monitoring arrangements specified in their framework agreement or contract. However, if we are the lead for that arrangement, the ASQ and our other monitoring and review tools may still be used. 
  • Providers of equipment, maintenance or handypersons services will be contacted by the Commissioning Services Team and requested to complete an amended version of the ASQ which will be provided.     

When does the ASQ need to be completed?

You will be invited to submit the "Assessment of Service Quality" (ASQ) on a yearly basis as part of an overall monitoring and review framework. You will be notified by email by the Commissioning Services Team when the ASQ is required and will have four weeks to submit it.

Help with completing the ASQ

The Icon for pdf Completing the Assessment of Service Quality (ASQ) - guidance for providers (PDF, 489.5kb)  document will help you complete your ASQ.

In addition to the guidance document, you may also like to refer to the Commissioning Service Outcomes Framework documents:

A paper version of the ASQ is available for your reference only ( Icon for pdf Assessment of Service Quality (ASQ) self-assessment tool (PDF, 160.5kb) ) but will not be accepted as your submission.

Completing the ASQ

When you are requested by the Commissioning Services Team you can complete the ASQ using the following link:

As well as your ASQ, a range of information will be collected as part of your service review. Commissioners will provide more information to you directly on the service review process. To enable service users, staff members and stakeholders to contribute to your service review, please direct them to the links below:

If you have any queries, please contact us.

Contact us
03000 266 837
Our address is:
  • Adult and Health Services
  • Durham County Council
  • 2/56-70, County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UG
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