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Covid-19 financial support

We know that Coronavirus has affected many people across County Durham with many of you needing extra help at this difficult time. We have put together a list of support currently available.

Test and trace payment

If you have been told by NHS Test and Trace to self isolate and you will lose earnings as a result of this, you may be eligible to claim a Apply for a test and trace support payment.

Debt advice

If you're having trouble managing your money, with rent arrears or dealing with debt, you should get help as soon as possible. You can get free and impartial advice and support from a range of places, see Debt advice and financial help for details of organisations that can help you.

Council tax

Spreading payments

There are a range of options available to you if you are struggling to pay your council tax because you are affected by the Covid-19.

If you have registered for our online council tax account, and are behind with your bill, you can spread your payments by choosing from a range of Special Arrangement payment plans. If you do not have an online account please contact us on 03000 26 4000 or email to discuss payment plans.

Council Tax Reduction

New claims

If you're on a low income, whether in work, unemployed or retired, and have less than £16,000 savings, you may be able to claim this discount - see our Council Tax Reduction Scheme information.

Support if you already receive Council Tax Reduction

If you are already in receipt of Council Tax Reduction and you have had a change in your circumstances (for example you're receiving less income), tell us straight away as you may be entitled to more reduction.

You can contact us to report changes in your circumstances on 03000 262 000 or email

Council Tax Hardship Reduction

If you do not qualify for Council Tax Reduction, we can award a £300 reduction on your 2020/21 council tax. This amount will depend on your balance owing. It is Discretionary Council Tax 13A Hardship Reduction (Covid-19).

To qualify you must:

  • be significantly financially impacted by Covid-19
  • not qualify for our local Council Tax Reduction Scheme
  • have explored all other avenues of assistance - if you can resolve your problem through deferring payments or flexible payment arrangements, you must do this rather than apply

You will need to upload photographs/scans or your financial documents (which can be photographed or scanned) to support your application. 

Covid-19: apply for Discretionary Council Tax 13A Hardship Reduction

If you need help filling in the form, or want a paper copy of the form, contact us on 03000 265 000.

Empty properties

This reduction will not be applied to empty properties. If you need help with an empty property, please contact us on 03000 264 000.

Housing benefit

For most people of working age, Universal Credit has replaced Housing benefit (which is support to pay your rent if you're on a low income). See Universal Credit for more information about making a new claim, or see our Housing Benefit information. 

Please note that the Department for Work and Pensions (DWP) is responsible for Universal Credit - see DWP: coronavirus and claiming benefits for up to date information on how the DWP can help you if you are affected by the coronavirus. 

Help to pay your rent

If you're a tenant and need extra help to meet your rent, you may be able to claim Discretionary Housing Payment (DHP). This is not a benefit payment but is a stand-alone, short term payment that can help you pay your rent.

If you need help to apply for DHP, contact Housing Solutions on 03000 268 000 - we will help you complete your application form. Alternatively visit Discretionary Housing Payment (DHP) to download the form. When you've completed it, please return it to the address included on the form.

Help with living expenses

Our Welfare Assistance scheme can help those affected by coronavirus by providing short term help with living expenses for up to seven days. This includes:

  • food
  • baby milk and nappies
  • heating
  • travel
  • hygiene products

See Welfare Assistance scheme to apply.

Free school meals

Schools continue to provide free school meals support to eligible pupils, whether they are in school or at home - see our Apply for free school meals page for more information.

Mortgage holidays

The mortgage holiday will be extended. If you've been impacted by coronavirus and have not yet had a mortgage payment holiday, you're entitled to a six month holiday. If you've already started a mortgage payment holiday, you'll be able to top up to six months without this being recorded on your credit file. Contact your mortgage provider for more details.  

If you've taken six months' holiday and continue to face ongoing financial difficulties, lenders should continue to provide support - contact your mortgage provider to see what your options are. 

Prepaid gas and electricity meters

Tell your supplier if you can't afford to top up because you're ill with coronavirus or following guidance to 'self-isolate'. You'll find their contact details on their website or on your bill.

They'll try to help you find other ways to keep your energy supply connected. For example:

  • let someone else top up for you
  • add funds to your account
  • send you a pre-loaded top-up card

You'll need to pay back any credit your supplier gives you - ask them when and how you'll need to do this.

If your meter is outside and it's safe to get to it, it's a good idea to leave it unlocked. This means someone else could top it up for you.

For more information see: Citizen's Advice: you can't afford to top up your prepayment meter.

Save money on your energy bills

Free and impartial advice to help you save money on your energy bills and keep your home warm is available from our Managing Money Better Service. See Help with your heating and energy bills for further information.

Benefits advice

Our Welfare Rights advice line remains open for existing and new benefits enquiries - call 03000 268 968. Visit Benefits advice or help with a benefits appeal for more information.

Until further notice, Welfare Rights have suspended home visits and other face to face appointments but are continuing to offer telephone advice and to work on individual cases. Wherever possible Welfare Rights will try to assist with digital claims.

Social security appeal tribunals

At present social security appeal tribunals are still going ahead and Welfare Rights are still providing representation. Senior President of Tribunals is preparing Practice Directions to permit the use of paper determinations and remote hearings where appropriate.

Citizens advice

Citizens Advice County Durham are a local charity who provide debt and other advice to thousands of people every year. Their services are free, confidential and impartial, so if you're  struggling with your Council Tax bill, rent payments, household bills or are worried about debt, they can provide guidance, money advice and debt solutions.


See Durham Foodbank to find out how to get help from your local foodbank.

Money advice

The Money and Pension service is offering money advice to those affected by the virus, and will be updated regularly. This can be found on the Money Advice Service website. Alternatively see our Debt advice and financial help information.

Pension credit 

Pensioners are now able to apply for Pension Credit online to help those who are self-isolating or shielding during the coronavirus pandemic.

This means that you can claim without having to leave your home and at a time which suits you. It also avoids the wait to get through on the phone, at a time when phone lines may be particularly busy.

Pension Credit can still be claimed by phone or post, the online claim is an additional option.

Make an online application: Pension Credit how to claim.

Claiming benefits through Department for Work and Pensions (DWP)

Up to date information from the DWP on how it can help those affected by coronavirus to claim benefits can be found at DWP: coronavirus and claiming benefits. This includes information about Universal Credit, Statutory Sick Pay, Employment and Support Allowance and Jobseekers Allowance.

The DWP have made several changes to the claims process, and claiming commitment (for example you do not have to attend job centre appointments for three months, starting from Thursday 19 March 2020). Visit DWP: coronavirus and claiming benefits to see what alternative arrangements are in place.

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03000 26 0000