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From Tuesday 30 November 2021 at 4.00am you must wear a face covering in shops and on all public transport - unless exempt

From 4.00am Tuesday 30 November 2021, you must wear a face covering in shops and on all public transport - unless exempt

Latest Covid-19 travel advice

Travel safely - plan ahead. Before you travel, consider the best way to get to your destination.

Walking, cycling and running can improve your health and help the environment.

Public transport is safe to use and the operators have put measures in place to safeguard staff and passengers.

If you can:

  • travel at off-peak times to make space
  • use quieter stations and stops - get off a stop early if it's less busy
  • keep changes to a minimum, for example, between bus and train
  • walk for more of your journey, for example, the first or last mile
  • book your tickets online in advance or pay by contactless
  • download the NHS Covid-19 app before travelling

Remember to use the following precautions to reduce the spread of Covid:

  • try to maintain social distancing
  • you must wear a face covering on all buses, trains and taxis and when you are at stations and interchanges, unless exempt
  • use contactless payment where possible
  • let people get off the bus before you get on
  • wash or sanitise your hands as soon as possible before and after travel
  • avoid touching your face
  • cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing
  • travel side by side or behind other people, rather than facing them, where seating arrangements allow
  • only touch surfaces where required for safe travel
  • stay outdoors, rather than indoors, where possible
  • minimise the time spent close to other people, where possible
  • avoid loud talking, shouting or singing
  • dispose of waste safely, including items such as used disposable face coverings
  • follow advice from staff and consider others

You should not travel at all if you are:

  • experiencing coronavirus symptoms
  • self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms

Any changes to bus timetables can be found on the bus map page.

For full details on how to travel safely using all forms of transport, see the Government guidance at Safer travel guidance for passengers.

Face coverings

A face covering is a covering of any type which covers your nose and mouth. See How to wear and make a cloth face covering.

Some people don't have to wear a face covering, such as children under the age of 11, disabled people and those with breathing difficulties. A full list is on Exemptions - people who do not have to wear a face covering.

Coronavirus journey assistance card

If you have a disability or a medical condition that means you don't have to wear a face covering on public transport, you can download our Icon for pdf Coronavirus Journey Assistance Card (PDF, 147.9kb) . You can print it or save it to your phone and show it to staff when you are travelling on public transport in the north east.

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ