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Apply for a test and trace support payment


If you have been told by NHS Test and Trace to self-isolate, on or after 28 September 2020 either because you have tested positive for coronavirus Covid-19 or you have been in close contact with someone who has tested positive, and you meet the eligibility criteria you may be entitled to a £500 support payment. This is to support people on low incomes who are unable to work from home and will lose income as a result.

From 8 March 2021, the scheme was extended so that parents or guardians who are not legally required to self-isolate, can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person who is legally required to self-isolate.

For further information, see Gov.uk: New package to support and enforce self-isolation 

Who can claim

To claim this payment, you must:

  1. have been told to stay at home and self-isolate on or after 28 September 2020 by NHS Test and Trace either because you have tested positive for Coronavirus or have recently been in close contact with someone who has tested positive; or
  2. are a parent or guardian who needs to take time off work to care for a child aged 15 or under (or 25 or under with an Education, Health and Care Plan) of the same household, who has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for coronavirus; and
  3. where relevant, you have fully engaged with NHS Test and Trace; and
  4. be employed or self-employed; and
  5. be unable to carry out your work from home and will lose income as a result; and
  6. be currently receiving one or more of the following benefits - Universal Credit, Working Tax Credit, income-related Employment Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit

You cannot claim if you are quarantining after travelling abroad (unless you test positive during the quarantine period).

Discretionary Test and Trace Support Payment Scheme

If you do not receive any of the above benefits, but meet the rest of the above criteria, you may still be eligible for a discretionary test and trace support payment if:

  • your normal annual gross earnings (before deductions) are less than £27,971 per year; and

  • you have less than £6000 savings

You will need to supply us with supporting evidence and documents when you apply.

How to apply

You will need to provide the following information:

  • your eight character NHS Test and Trace reference; or
  • the eight character NHS Test and Trace reference of the young person you are the parent or guardian of
  • a copy of the NHS Test and Trace notification you received (showing the date you received the notification and the Test and Trace ID)
  • your National Insurance number
  • a copy of your latest bank statement (issued in the last two months and showing proof of earnings) and proof of self-employment (such as a business bank statement issued in the last two months, most recent set of accounts or evidence of self-assessment returns)

If you are the parent or guardian of a child or young person who has been told to self-isolate by NHS Test and Trace or their education or childcare setting (because they are a close contact of someone who has tested positive for COVID-19) and they have not been allocated an eight character Test and Trace reference, please provide at least one of the following:

  • a copy of the letter received from the education or childcare setting confirming that the child or young person has to self-isolate
  • for parents or guardians of young people aged 16-25 who have additional support needs, provide a screenshot of the young person's NHS COVID-19 App notification telling them to self-isolate and evidence that the young person has an Education, Health and Care Plan

If you need support to complete your application or need help with other things like getting food, please contact us at Customer Services.

How much is the payment

If you are required to stay at home and self-isolate, and meet the criteria listed, you will be entitled to a £500 support payment.

Will payments be taxed

Test and trace support payments will be subject to income tax, but not National Insurance contributions.

Contact us
Customer Services
03000 26 0000
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