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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Special educational needs support


There are a variety of specialist services and teams who provide support and advice for children with special educational needs (SEN).

Full information on support services is now available in one place on our Special educational needs and disabilities (SEND) and our Local Offer page.

Who can help?

If your child is at school or in an early education setting, your first point of contact should be your child's teacher or the school SENCO (the person with responsibility for co-ordinating help for children with Special Educational Needs). If the school agrees that your child has special educational needs, they will adopt a step by step approach to meeting those needs.

Educational Psychology Service/SEND Support Team

The Educational Psychology Service and SEND Support Team work with children and young people, their families/carers and professionals in educational settings and in other services.

The service they provide is designed to promote the best possible outcomes in terms of learning, social and emotional development, wellbeing, and their inclusion within their community. To do this the staff can work directly with children and young people, offer advice and consultation, training and development for professionals and information and guidance to parents.

More information, including contact details:

SEND, Looked After and Vulnerable Groups Casework Team

The SEND, Looked After and Vulnerable Groups Casework Team provide a service for children and young people with SEND who:

The teams are:

The responsibilities include the following:

  • Making sure that both children and young people's views and their parent/carers are central to any decision making about SEND support arrangements.
  • Acting as a main point of contact for parent/carers of children and young people with SEND.
  • Contacting a range of professionals from education, health and social care as part of the assessment process.
  • Working with children and young people, parents and carers and other professionals on the agreed content of an EHC Plan.
  • Supporting children and young people, parents and carers during the transfer from Statements to EHC Plans.
  • Representing the council at Disagreement Resolution, Mediation and Tribunal.
  • Considering requests for specialist equipment and Personal Budgets for children and young people with SEND.
  • Arranging a school or college place for children and young people with an EHC Plan or an Enhanced Mainstream Provision for children and young people with a SEN Support Plan.
  • Arranging additional support for nursery aged children with SEND.
  • Making sure that providers comply with their duties under the Equality Act 2010.

Early Years SEND

The Equalities and Inclusion Education Development Advisors are part of the Early Years Development Team, Education Durham.

We offer a countywide service to practitioners, early years providers, children's centres, schools and other professionals in order to promote inclusion, raise aspirations and improve outcomes for children aged up to five years old with Special Educational Need and Disability (SEND).

Durham Special Educational Needs and Disability Information Advice and Support Service (SENDIASS)

Durham SEND Information Advice and Support Service (SENDIASS) is a statutory service supporting parents/carers of children with SEND and children and young people with SEND.

SEND and Inclusion course directory

The SEND and Inclusion courses page includes details of courses currently available. The courses are mainly for school staff but parents, child care providers, health workers can also book onto these courses if appropriate.



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