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Flooding, road drains and gullies

If you spot a flooded road or blocked drain please report it to us.


Following a review of road service provision and in line with government guidance, we will be working on a limited number of projects where it is safe to do so including:

  • road resurfacing and specialist surface schemes
  • gully cleansing and maintenance
  • street lighting maintenance
  • bridges and structures.

There will be delays in responding to non-emergency and non-essential works. All activity will be undertaken with staff working to social distancing guidance.

Critical and emergency works including emergency repairs, road traffic accidents and emergency road defects will continue.

Report a blocked drain or gully 

We are responsible for road drains and gullies. These are on the road, where the road meets the pavement and have a metal grid as a cover.

Report flooding on a road or pathway - we need to know what the problem is and where. Bear in mind, it's normal for standing water to be visible in the drain. On its own, this does not indicate a blockage.

Report other types of flooding

We're not responsible for public sewers, raw sewers and main river related issues. See below a list of who to contact to report a flood.

Sewers and burst water mains

Contact Northumbrian Water to report sewer flooding or burst water mains.

Flooding from a main river

Contact the Environment Agency to report flooding from a main river (for example, River Tees or Derwent).

Flooding from a watercourse, other than a main river

A watercourse, other than a main river, such as a brook, stream or river is the responsibility of the person who owns the land that the watercourse is on or near. This person is the riparian owner.

Riparian owners have certain legal rights and responsibilities, including a duty to keep the watercourse clear of any obstruction (see Environment Agency guide to owning a watercourse).

Contact us
Customer Services
03000 26 0000
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