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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Changes to the renewal period for postal vote applications


Following changes introduced by the Elections Act 2022, voters are now required to renew their postal vote application every three years.

All postal voters who completed a postal vote application form before 31 October 2023 will be required to renew their postal vote application no later than 31 January 2026. Postal votes will be limited to a maximum of three years, following which you will need to make a new application.

The quickest and easiest way to reapply for a postal vote is online.

How we will contact you

  • An email will be sent to postal voters who have provided us with their email address, with details of how to renew their postal vote application. To ensure our emails can be identified as being genuine, the email title will be 'Durham County Council - Request for a reapplication of postal vote' and will be sent from the following address, electoral.services.durham.county.council@notifications.service.gov.uk.
  • If we do not have your email address, we will contact you by post. Note that these letters will not be sent until June 2025.

It is possible that two members of the same household will receive their renewal invitation at different times, depending on whether an email address has been made available or not, and on when the original applications were made.

We are using emails to reduce the cost of obtaining information from our residents. Please help us by responding to our request for information as soon as possible.

Contacting us

Contact Electoral Services if:

  • you no longer wish to vote by post (include your name, address and a request to remove your postal vote application)
  • you are unable to complete your application online and want to ask for a paper form


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