Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

See our Changes to County Durham bin collections at Christmas page to find out when your bin will be collected over the festive period.

I am struggling to pay my rent or mortgage


There are schemes that can help you if you are struggling to pay your rent or mortgage.

You may find yourself at risk of being homeless for many reasons. Do not wait until you become homeless tell us you are at risk of becoming homeless.

If you need somewhere to sleep tonight Contact Homeless (freephone number).

If you are struggling to pay your rent or mortgage, Contact Housing Advice Line as soon as possible.

How we can help

There are a number of options we will look at - we may be able to help you to:

  • find a more affordable home.
  • get a direct housing payment. This is a top up towards your rent for one year only. If you qualify for this, you must agree to conditions, depending on your circumstances. For example, moving to a cheaper home or applying for jobs. We will let you know what these conditions are.
  • negotiate with your landlord, by:
    • helping you set up a payment plan
    • advising you on the court process (if you are being taken to court for rent arrears). The sooner you Contact Housing advice (freephone number), the more likely it is that you will avoid court action.

See our Get help to avoid becoming homeless information.



Share this page

Share this page on Facebook Share this page on Facebook Share this page on Twitter Share this page on Twitter