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See our Changes to County Durham bin collections at Christmas page to find out when your bin will be collected over the festive period.

National Youth Advocacy Service (NYAS)


If you want advice, or just want someone to listen to you, contact NYAS.

The National Youth Advocacy Service (NYAS) can help you if you are:

  • not being listened to
  • need advice
  • need help to talk the council, your social worker, or personal advisor
  • not being treated fairly
  • having difficulties with college
  • not happy with the contact you have with your family
  • homeless

What NYAS can do to help

Meet in a safe place

When you contact NYAS they will organise for a member of their team to meet you. You can choose where you want to meet - somewhere you feel comfortable or safe. 

Fix your problem

You will be able to talk about your problem, and discuss how to fix it. The person you speak to at NYAS will be your advocate. This means that they will act on your behalf, such as making phone calls for you, come to meetings with you, or write emails or letters with you.

Your advocate can complain for you - but you will be in charge, until the problem is solved. You can ask to change your advocate, or you might decide that you no longer need their help - that is fine.

If you want more help from NYAS, you can contact them again, and if you want - ask for help from the same member of the team (advocate).

How to contact NYAS

It's up to you how you contact NYAS. See our website - National Youth Advocacy Service (NYAS) - Get in touch for our contact details. Or speak to your social worker or your YPA and ask them to contact us.



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