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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Emergency contacts

Get help in an emergency or advice about your home, health and personal safety.

Police, fire or ambulance

Dial 999 if it's an emergency.

Council services

During normal office hours, contact us on 03000 260 000.

The following services provide out of hours support:

  • Call 03000 267 979 for emergency social care and child welfare concerns, including foster carer support.
  • Call 03000 262 195 for Care Connect (community alarm service).
  • Call 01388 722 538 if you are homeless or facing homelessness.
  • Call 03000 266 000 for our births, deaths and marriages service.
  • Building control service (to report a dangerous structure). 
  • Report emergency council housing repairs to Durham City Homes or your housing provider.

Local police 101

Durham Constabulary - report anti-social behaviour, or other incidents not classed as an emergency, and get advice about crime prevention and household security by calling 101.

Fire and Rescue

County Durham and Darlington Fire and Rescue Service - get advice about household fire safety, including the installation of smoke alarms, by calling 0845 305 8383.

NHS 111

Telephone 111 when you need health advice fast, but it's not a 999 emergency.

Household emergencies

  • Electricity  - If your power supply is interrupted call 0800 668 877. 
  • Gas - if you smell gas contact the National Grid on 0800 111 999.
  • Water - Call 0800 393 084 for burst water mains or 0800 328 7648 for sewer issues.


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