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Our online forms will be unavailable between 12.00am and 8.00am on Monday 7 April, and between 8.00pm and 10.00pm on Thursday 10 April for essential maintenance. We apologise for any inconvenience this may cause.

The following systems will be unavailable from 5.00pm on Wednesday 9 April until 7.30am on Thursday 10 April: our online Council Tax, business rates and housing benefit system, and our welfare assistance form. We apologise for any inconvenience this may cause.

Replace, exchange or return your garden waste bin


Find out what to do if your bin is missing, you want a standard sized bin, or you no longer want to use the garden waste scheme and want us to take your bin away.

Replace your bin

You can apply for a replacement bin if it has been damaged, lost or stolen.

Exchange your bin

If you currently have a small garden waste bin, you can exchange it for a standard sized garden waste bin free of charge. The standard size bin is the same size as your recycling bin. This mainly applies to residents in the former Easington and Wear Valley council areas. You must already be subscribed to the scheme for at least the number of bins that you want to receive.

Return your bin

Contact Customer Services to arrange for us to collect your bin from your property. Please place it at your collection point on the agreed collection date. Please note, if you decide at a later date to join the garden waste scheme, and need a bin, there will be a charge for a replacement bin.

Wheelie bin with text Garden Waste Collection 2025 Wheelie bin with text Garden Waste Collection 2025 - mobile version


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