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Auditing your Direct Payments


As a condition of receiving Direct Payments, the Direct Payments Team will carry out audits of your Direct Payments account to ensure funding is being used as agreed and set out in your Care and Support Plan. This is because Direct Payments is public funding.

It is your responsibility to ensure suitable records and documentation are kept for audit purposes and provided to the Direct Payments Team when requested. The information you are required to keep includes:

  • Evidence of all account expenditure (e.g. receipts, invoices, payroll etc).
  • Bank statements for your Direct Payments Bank Account - where you have a Direct Payments Card Account, statements do not need to be provided as they will be accessed directly by the Direct Payments Team.

If you have a Managed Account, we will liaise directly with the Managed Account provider regarding the audit process.

During each audit, account expenditure will be reviewed with a summary provided to your Social Worker/Care Coordinator. Any identified overuse or expenditure that cannot be evidenced or has not been approved, will be discussed with them and you may be issued with an invoice to repay this from your own personal funds. The Direct Payments Team retains the right to review previous audits retrospectively, should new information be made available that identifies any misuse of funds.

Following each audit, any surplus funding in your account will be calculated, taking into consideration any unpaid wages/invoices and an appropriate contingency amount. This will be recovered as follows:

  • If you have a Direct Payments Card, the surplus will be recovered automatically from your Direct Payments Card Account - a letter will be sent to you providing notice of this.
  • If you have your own separate Direct Payments bank account, in order to return the surplus an invoice will be issued to you, to be paid from this account.

Compliance with the audit process is a condition of receiving Direct Payments and any failure to do so would be in breach of your Direct Payments Agreement and could result in your Direct Payments being withdrawn.

Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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