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Recruitment and retention


As the demand for care and support grows, so does the need to recruit and retain more workers to deliver high quality care and support.

We are here to provide practical support to our independent care providers to help you successfully recruit and retain staff. This section provides information and support which will help you with:

  • recruiting people with the right values and behaviours, who are more likely to stay
  • sharing practical, actionable recruitment and retention tips for care providers
  • keeping you up to date on the latest training and development opportunities for recruitment and retention

Free online recruitment and retention crisis clinics - online workshops

During September 2021, many local care providers attended one of the County Durham online recruitment and retention crisis clinics, delivered by care recruitment and retention specialist and best-selling author Neil Eastwood.

Neil is a speaker on care worker recruitment and retention and author of Saving Social Care. He is Founder and CEO of Care Friends, the employee referral app for social care and also advised the Department of Health and Social Care on their first National Recruitment Campaign. Previously he was a director at a 10,000-staff homecare provider.

The Care Academy arranged two webinars with Neil where he shared some practical, actionable recruitment tips and ideas for care providers on how to tackle recruitment in adult social care. A recording of the webinar is available for those care providers that were unable to attend.

Maximise retention - Skills for Care Webinar

During March 2022, in partnership with Neil Eastwood, Founder and CEO of Care Friends and author of 'Saving Social Care', Skills for Care delivered a webinar 'Maximise the Retention of your Staff' to share sector expertise around maximising the retention of your staff. The webinar will help you to discover top tips and innovative solutions for staff retention and lots of useful practical ideas from other managers.

CQC Recruitment guidance and best practice

Below is some useful CQC guidance, good practice and resources relevant for recruiting staff. 

Skills for Care Guide to safe staffing  

Skills for Care's  Guide to safe staffing uses an analysis of CQC inspection reports to help Providers understand what 'good' looks like so they can learn from best practice.  

LGA Overseas Recruitment Bite Size Guide for Social Care Providers

The Local Government Association (LGA) has launched a Bite size guide to overseas recruitment for social care providers in England. The guide sets out the benefits and walks employers through the resources needed, legal requirements, cost, how long it takes and how to ensure successful recruitment. It also draws on real life examples from providers. While this is written for providers in England, it may be relevant to other parts of the UK.

Contact us
County Durham Care Academy
03000 260 222
Our address is:
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ