Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Ongoing problems with anti-social behaviour (Case Review)

You have the right to request a multi-agency case review if you have an ongoing problem with anti-social behaviour that is not being dealt with.

When you can use the Case Review

Anyone can use the Case Review (formerly Community Trigger) if they have reported a problem to us, the police or your social landlord, the problem continues because nothing or very little has been done and you have reported the same problem three separate times in the past six months.

How to use the Case Review

If you think that your issue or concern is relevant to the Case Review and meets the criteria, you can contact Case Review:

use Durham Police and Crime Commissioner's Office: Case Review to fill in a form
general.enquiriespcc@durham-pcc.gov.uk
0191 375 2001
Anti-social Behaviour Case Review
- Durham Police and Crime Commissioner's Office
- Police Headquarters
- Aykley Heads
- Durham
- DH1 5TT