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Our online forms will be unavailable between 12.00am and 8.00am on Monday 7 April, and between 8.00pm and 10.00pm on Thursday 10 April for essential maintenance. We apologise for any inconvenience this may cause.

The following systems will be unavailable from 5.00pm on Wednesday 9 April until 7.30am on Thursday 10 April: our online Council Tax, business rates and housing benefit system, and our welfare assistance form. We apologise for any inconvenience this may cause.

How your community organisation can become a Welcome Space


Can your organisation offer a space where someone can go to find company and stay warm, well and safe this winter? If so, join our Welcome Spaces Network.

We know that many organisations across County Durham already provide the facilities of a welcome space. If yours is one of those, we're asking you to consider joining our Welcome Spaces Network and be promoted to residents as a Welcome Space near them.

You can apply for a grant or access support for your voluntary community organisation through Point North.

Free training for Welcome Spaces

To help organisations set up Welcome Spaces we are offering free training to help organisations who need it. Details of this will be provided when you make your application or register your welcome space. Training on offer includes:

  • where to signpost people to for advice and support
  • making the most of your income 
  • safeguarding
  • domestic abuse awareness
  • mental health first aid
  • risk assessments

Other support

When you register your welcome space, we'll provide you with posters to show you offer a Welcome Space.



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