The outcome of your financial assessment snippet

Where your financial assessment takes place over the telephone, in most cases we will be able to tell you how much you will have to pay on the day of your financial assessment.

The Financial Assessment Team will always confirm your contribution in writing and send a copy of the financial assessment form and calculation sheet to you. All contributions will be backdated to the start of your service.

If you have a query regarding your contribution you should get in touch with the Financial Assessment Team by telephone on 03000 268 232 or by email at finance.assistants.fateam@durham.gov.uk.

If you are unhappy with the outcome of your financial assessment, you may appeal in writing to the Financial Assessment Team.

If you are unhappy with the outcome of your appeal, you can use our Corporate  Complaints Procedure. You can obtain a copy of this procedure from your Care Co-ordinator or by visiting our complaint's page.

If you are unhappy with the outcome of your formal complaint, you can contact the Local Government and Social Care Ombudsman.