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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Report a concern about a child

If you have a concern about a child or young person's welfare who lives in County Durham, call First Contact on 03000 267 979. First Contact brings together children's services staff with partners such as Durham Constabulary and health services.

Opening hours

First Contact is open from 8.30am until 5.00pm, Monday to Thursday and from 8.30am until 4.30pm on a Friday.

What to do in an emergency

In an emergency situation, call us on the number above - we have a duty officer working outside of opening hours who will take your call.

If you fax or email us outside of our opening hours, please be aware that these enquiries will be dealt with on the next working day.

What happens when you call us

When you contact us you will speak to a trained officer. We will work with you to decide the level of response needed. Providing early help to children, young people and their families is our priority. We will start an Early Help Assessment to inform what happens next, which may be:

  • giving you appropriate advice and guidance
  • a referral to preventative services such as One Point, with a 'team around the family' and a named lead professional
  • a statutory referral to assessment and interventions teams due to safeguarding concerns, with a 'team around the family' and a named lead professional

​First Contact works to Single Assessment Procedure and Practice Guidance, which can be found on the Durham Safeguarding Children Partnership website.

Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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