Tell us you've moved house or had a change in circumstances
If you move house or if anything changes that may affect how much council tax you pay or discounts you receive, you must tell us as soon as possible.
If you move home
If you claim housing benefit or Council Tax Reduction, see how to Report changes affecting your Housing Benefit or Council Tax Reduction. Also see Let us help you with moving for key information for anyone moving house.
Apply for money off your bill
In some cases you may be entitled to get money off your council tax bill, for example if your income reduces, if you have to leave your property empty or if you are living on your own.
This includes single adults, empty properties, students, second homes, carers, people with disabilities and other circumstances.
Cancel a discount on your bill
If you receive a discount on your bill, you must contact us to let us know when your circumstances change within 21 days. You may receive a fine if you claim a discount or exemption that you are no longer entitled to.
You can cancel a single person discount online.
Council Tax Reduction
If you claim Housing Benefit or Council Tax Reduction, see how to Report changes affecting your Housing Benefit or Council Tax Reduction.
When someone dies
When you register a death, our registrar will help you to tell the people who need to know. If you have further questions, please contact us.
- Customer Services
- 03000 26 0000