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Bereavement support


Dealing with bereavement and grief is hard at any time, we've pulled together some useful information and support to help you and your family during these difficult times.

Bereavement Support Payment

A Bereavement Support Payment, which is not means-tested, can be claimed by those whose husband, wife or civil partner was under state pension age when they died and had paid some national insurance contributions in any year.

Following a change in the law, from 9 February 2023 you can also claim Bereavement Support Payment if you were co-habiting with your partner and are responsible for children.

The payment is not affected by income, savings or lump-sums such as insurance payments or funeral cover and is made up of an initial lump sum followed by up to 18 monthly payments. Contact the Bereavement Service helpline on 0800 151 2012 to claim over the phone or make a claim online at Gov.uk: Bereavement Support Payment - how to claim.

Our Welfare Rights Service can advise and support you.

Help a child following a death

As a parent/carer it can be hard to understand the concept of loss in children and young people so we've pulled together useful advice from other parents and professionals to help you.

Icon for pdf Bereavement support video transcript (PDF, 105.0kb)

Talk to your child about loss:

  • Explain to your child in an age-appropriate way what's happened, using clear language.
  • Let them know that it's okay to feel however they feel and that there's no right or wrong way to grieve.
  • Be curious and non-judgmental about how they're feeling, focusing on listening and providing emotional support. Try to think about things from their point of view.
  • Reassure them they're not alone and they can talk to you whenever they need to.
  • If you're worried your child may be blaming themselves, reassure them that guilt is a common thing to feel - but that it is in no way their fault or responsibility.

Support available for children and families

Support for adults

Contact us
Welfare Rights
03000 268 968
Our address is:
  • Revenues and Benefits
  • PO Box 254
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1GG