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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Trusted trader schemes

The County Durham Registered Traders Scheme ended on 31 May 2016. Here's some information to help you find reputable traders in the future.

Other trusted trader schemes

If you're looking for a trustworthy trader to carry out work on your property or garden there are a number of approved trader schemes that can help. The Government endorse the standards of the Trust Mark scheme, which is delivered by a number of member organisations that sit under the Trust Mark umbrella. 

Other approved trader schemes can be found by searching the internet. 

Helpful tips

Remember the following when you're looking for someone to do some work:

  • don't accept the services of uninvited doorstep callers
  • don't pay up front for any work even if it's for materials
  • do seek recommendations from friends and family
  • do make sure that gas engineers and electricians are registered
  • do try and use members of an approved trader scheme
  • do ask to see a business card, ID card and get full contact details for the company
  • do call the police or trading standards if you suspect that rogue traders are operating in your community

Report a rogue trader

Emergency incidents should be reported to Durham Constabulary emergency number - 999. 

In the case of a non-emergency, rogue trader activity can be reported by calling the Consumer Helpline on 0808 223 1133 or police on 101.

Criminal investigations

We will continue to tackle rogue traders by investigating criminal allegations where it is suspected a trader has broken the law. Enforcement action will be taken where necessary. 

Information for local businesses

If you're a local business who is a member of the scheme you should have received information from us about the closure. If not, or for any further queries, please contact us.

Contact us
Trading Standards
03000 261 016
Our address is:
  • Community Protection
  • PO Box 617
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9HZ
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