Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

We will be carrying out essential maintenance on our website on Tuesday 23 April 2024 between the hours of 8.00am and 10.30am. During this time, the website may experience technical issues. We apologise for any inconvenience caused.

Health Call Digital Care Home training

This course will provide knowledge on identifying a deteriorating patient using the Is My Resident Unwell tool and the Situation, Background, Assessment, Recommendation (SBAR) tool. It will show learners how to take clinical observations and how to use Health Call Digital Care Home to send referrals using the Health Call app.

Health Call Digital Care Homes electronic referrals on YouTube

Who the course is for?

This course is suitable for all those working in the health and social care profession.

Learning method

This course is delivered face to face in a 90 minute session. It can be delivered on-site at your place of work for up to eight staff.

Course benefits

This course will increase knowledge and awareness of recognising the deteriorating patient and being able to use the knowledge gained to make a high-quality referral quickly for Healthcare professionals. Learners will feel more empowered when providing care for their residents and gain knowledge of using the Health Call Digital Care Home app.

What you will learn?

  • Be able to identify the deteriorating patient using the Is My Resident tool.
  • Be able to complete an SBAR tool.
  • Take observations competently (blood pressure, heart rate, temperature, pulse, oximetry, respiratory rate).
  • Use the Health Call Digital Care Home app to make referrals for wound care, including photos.
  • Use the Health Call Digital Care Home app to provide information to dietitians regarding nutritional health of residents.

How to book

To book this course, please email

Contact us
Contact County Durham Care Academy
03000 260 222
Our address is:
  • Durham County Council
  • Green Lane
  • Spennymoor
  • County Durham
  • United Kingdom
  • DL16 6JQ