Records management

What is records management?

Records management is the "field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of, and information about business activities and transactions in the form of records." (Definition taken from: International Organisation for Standardisation Records Management Standard 15489:2001 Part 1).

Why do we need to manage our records and information?

"Records contain information that is a valuable resource and an important business asset." (International Organisation for Standardisation Records Management Standard 15489:2001 Part 1).

To protect and preserve records as evidence of our actions, we are systematic in our approach to the management of records and information.

Decisions made in the records of today will support the activities and decisions of the future. It is important that records are retained and preserved.

Good records management has a number of benefits for our customers and staff. It protects everyone by providing evidence of what we did, when we did it and why we did it.

Records and information management covers records in both paper and electronic format.

We have a Corporate Records Management Policy (PDF, 177 KB) which ensures that full and accurate records of all activities and decisions are created, managed and retained or disposed of appropriately, and in accordance with legal obligations and professional standards.