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Due to essential maintenance, the following systems will be unavailable from 3.00pm on Friday 31 March until 8.00am Monday 3 April 2023: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Warm Spaces Charter

All members of the Warm Spaces network across County Durham work to these standards.

Our Warm Spaces offer everyone a warm welcome.

Everyone is treated equally

Everyone has the right to be warm. Everyone in a Warm Space will be treated with dignity and respect.

We are free to use

No-one will pay to enter our Warm Space. There will be no charge for any activities or refreshments provided as part of the Warm Spaces offer.

Helping to keep people safe

Safeguarding policies will always be followed. Where refreshments are offered, food hygiene rules are followed too. Each venue will follow the latest public health guidance around Covid-19, flu and other illnesses. Venues will follow their own age restrictions as appropriate and clearly display them on Locate and within the venue.

Maintaining confidentiality

If people want to share why they need a Warm Space, they will be listened to and they will be signposted to where they can go for help where possible. Staff and volunteers won't tell anyone else unless they are given permission or it is because of safeguarding.

We are here to help

Someone will be present throughout a visit to a Warm Space should they be needed. If people need additional help or support with the cost of living, staff and volunteers will put them in touch with organisations that might be able to help.  

Warm space logo in orange text

In partnership with

  • Warm space in orange text