Reviewing our digital strategy - business context and strategic refresh

As part of our ongoing commitment to developing our strategies and ensuring that they are up to date, we have reviewed our previous strategy, the current business context, and the lessons we've learned through delivering digital change over the past five years.

Demand for services is growing

We know that the demand for our services is growing from both our internal and external customers and are mindful of ensuring we provide the best value for money in all that we do, to ensure wider financial considerations are taken into account. Partnership working is increasingly important across the business and with external partners to enable us to tackle pressing issues such as climate crisis, an aging population, the impact of the Coronavirus pandemic, and digital inclusion.

Review for digital change

We have conducted a large scale analysis of our digital position, looking at our digital maturity, our vision for the future, our technical landscape, and consulted with our staff, Councillors, partners, businesses, and the wider public. All of the information gathered through this process has helped to inform our digital strategy and our digital delivery programme.