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The following systems will be unavailable from 2.00pm on Thursday 29 February until 7.30am on Tuesday 5 March: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Support to help you pay your Council Tax


Get help and support if you're struggling to pay your Council Tax.

Special arrangements

If you have registered for our online council tax account, and are behind with your bill, you can spread your payments by choosing from a range of Special Arrangement payment plans.

Council Tax Reduction Scheme

Apply for our Council Tax Reduction Scheme if you're on a low income.

Debt advice and financial help

If you're having trouble managing your money, get free and impartial Debt advice and financial help.

Financial hardship relief

Apply for council tax hardship relief to temporarily reduce your Council Tax bill if you're struggling to pay.

Contact us
Council tax
03000 26 4000
Our address is:
  • Transactional and Customer Services
  • PO Box 238
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1FP