Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Council Performance

We work hard to provide the best services for people living in, working in and visiting County Durham. To measure how we are doing and find where we need to improve, we monitor a set of performance indicators.

Quarterly reports

Results show how we compare to other councils and where changes need to be made. This information is compiled in our quarterly reports and is discussed at cabinet meetings every quarter.

Our quarterly reports present a summary of the council's performance.

Annual reports

Statement of accounts

We produce a Statement of Accounts each year in accordance with legal requirements and the Accounting Code of Practice, which sets out our financial performance and spending for the year.

Data quality

We recognise the importance of having reliable information to deliver and manage services, inform users and improve performance. Good quality, accurate and timely data is essential to provide reliable performance and financial information to support decision-making at all levels.We are committed to high standards of data quality.

We take every care to ensure that the data and information used in performance management is accurate, valid, reliable, timely, relevant, secure, accessible and complete, in line with our  Icon for pdf Data quality policy (PDF, 268.8kb) .

Customer service charter and standards

We're committed to providing high standards of customer service. Our customer services strategy, charter and standards have been shaped through consultation with local people and we provide regular performance reports to show you how we're doing.

Contact us
Corporate Performance
03000 268 015
Our address is:
  • Planning and Performance
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UF
Share this page on Facebook Share this page on Twitter Print this page