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Our online payment systems will be unavailable on Thursday 26 May between 10.00am and 1.00pm for an upgrade to take place. We apologise for any inconvenience this may cause.

Council Performance


We work hard to provide the best services for people living in, working in and visiting County Durham. To measure how we are doing and find where we need to improve, we monitor a set of performance indicators.

Quarterly reports

Results show how we compare to other councils and where changes need to be made. This information is compiled in our quarterly reports and is discussed at cabinet meetings every quarter.

Our quarterly reports present a summary of the council's performance.

Annual reports

Statement of accounts

We produce a Statement of Accounts each year in accordance with legal requirements and the Accounting Code of Practice, which sets out our financial performance and spending for the year.

Data quality

We recognise the importance of having reliable information to deliver and manage services, inform users and improve performance. Good quality, accurate and timely data is essential to provide reliable performance and financial information to support decision-making at all levels.We are committed to high standards of data quality.

We take every care to ensure that the data and information used in performance management is accurate, valid, reliable, timely, relevant, secure, accessible and complete, in line with our  Icon for pdf Data quality policy (PDF, 362.1kb) .

Customer service charter and standards

We're committed to providing high standards of customer service. Our customer services strategy, charter and standards have been shaped through consultation with local people and we provide regular performance reports to show you how we're doing.

Overview and Scrutiny annual report

Overview and scrutiny is an important part of the Government's drive to modernise local government and is at the heart of a councillor's role as an elected representative.

Please contact us at Scrutiny for a copy of the Overview and Scrutiny annual report.

Contact us
Corporate Performance
03000 268 015
Our address is:
  • Planning and Performance
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UF

Scrutiny Team
03000 265 978
Our address is:
  • Resources
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UL