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Care Connect annual performance report

Care Connect is always looking for customer feedback to maintain and improve the standard of the services we provide. We organise an Annual Customer Satisfaction survey so we can understand our customers better, receive feedback and improve our services.

Download   Icon for pdf Care Connect Customer Satisfaction Survey Report 2023 (PDF, 967.4kb)  for the most recent information about Care Connect's performance.

The report also provides information about:

  • Care Connect customer satisfaction
  • how Care Connect is addressing some of the issues raised from the customer satisfaction survey
  • examples of customer feedback
  • how we will continue to support customers maintain independence in their own homes

Find out more about Care Connect

Our Care Connect - our community alarm service page provides more information, or you can contact us for more information.

Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD