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Damaged road surfaces and potholes can cause inconvenience to road users and damage to vehicles.


Following a review of road service provision and in line with government guidance, we will be working on a limited number of projects where it is safe to do so including:

  • road resurfacing and specialist surface schemes
  • gully cleansing and maintenance
  • street lighting maintenance
  • bridges and structures.

There will be delays in responding to non-emergency and non-essential works. All activity will be undertaken with staff working to social distancing guidance.

Critical and emergency works including emergency repairs, road traffic accidents and emergency road defects will continue.

Report a pothole or subsidence on a road or pavement

If there may be any imminent or immediate danger, please call us immediately on 03000 261 000. An out of hours service is available for emergencies.

To minimise the risk of damage and to stop potholes becoming a major hazard, we inspect all the roads we look after on a regular basis. Our Road and pavement safety inspections will give you more information​.

The priority we give to filling a porthole depends on how severe it is and the risk it poses to users. Severity takes into account lots of factors, including size and depth, traffic or pedestrian usage and he position of the pothole.

We aim to fill reported potholes within 14 working days.

Contact us
Customer Services
03000 26 0000
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