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The following systems will be unavailable from 2.00pm on Thursday 29 February until 7.30am on Tuesday 5 March: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Universal Credit


If you live in County Durham and receive Working Tax Credit and Child Tax Credit, you will receive a Managed Migration Notice from the Department for Work and Pensions (DWP) from July 2023 onwards. The letter will tell you that your Tax Credits will end and that you need to claim Universal Credit.

You can carry on receiving Tax Credits as normal (including your annual renewal) until you receive this letter. The letter will give a deadline date giving you at least three months - you are not automatically transferred onto Universal Credit. If you need a time extension because of your personal circumstances or to arrange some advice, you can phone the telephone number on the letter to request more time.

If the amount of Universal Credit would be less than your Tax Credits you can get a top-up which means you are not worse off at the point of transfer.

If you get Tax Credits and have savings over £16,000, you should still apply for Universal Credit if you get a Managed Migration Notice because your savings over £16,000 will be ignored for 12 months.

If you need further advice about a Universal Credit Managed Migration Notice contact Welfare Rights 03000 268968 or for help making a claim contact Citizens Advice Help to Claim 0800 144 8444.