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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Welfare assistance scheme


Our welfare assistance scheme helps you get short term support, or help to live on your own - when you need it.

There are two types of help.

Daily living expenses

If your circumstances change unexpectedly, you can apply for help with your daily living expenses (for up to seven days). This includes:

  • food
  • baby milk and nappies
  • heating
  • travel
  • hygiene products
  • clothing (restrictions apply)

Settlement grant

A settlement grant will help you to stay in your home, or move back into housing, after living in supported or unsettled accommodation. For example if you're leaving care or you've been made homeless. This includes help towards:

  • beds and/or bedding
  • furniture
  • white goods (for example, cooker, fridge, washing machine)
  • kitchen equipment
  • floor coverings
  • curtains
  • storage and / or removal costs

How to apply

  • Alternatively, you can contact us by phone Monday to Thursday, from 8.30am to 5.00pm and Friday from 8.30am to 4.30pm (we are closed bank holidays and weekends).

What if you don't qualify?

If you don't qualify, we may still be able to guide you to organisations who can help - contact us for more information.

Contact us
Welfare assistance scheme
03000 267 900
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