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Accessibility statement


We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

The current version of this website was launched in 2017, but individual elements of it may have been updated since then.

How accessible the site is

We know some parts of this website aren't fully accessible.

There are known issues with the:

  • HTML: the underlying code used to create the website
  • CSS: used to describe how HTML is shown on the pages
  • JavaScript: a development language used to program some areas of the site
  • 3rd party functionality: areas of the site which are developed by external 3rd party companies
  • content: this includes web page content or documents

What to do if you have problems or queries

If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non compliance with the accessibility regulations

    Information about which areas of the site fail.

    Roadmap

      A program of work is now underway to address issues, involving both our in-house developers and designers, and the companies who provide 3rd party functionality.

      We aim to resolve the following by September 2021:

      Content that's not within the scope of the accessibility regulations

      • PDFs and documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services
      • pre-recorded audio and video published before 23 September 2020
      • live audio and video
      • maps unless they provide core information
      • content that's under someone else's control that we haven't paid for or developed ourselves:
        • social media buttons
        • Shildon-Sunnydale leisure centre: the virtual tour relies on the user being able to see the tour and use a mouse to navigate it. It is a 3rd party product that was free. We do not intend to use further tours as there would be a cost associated and it is not an accessible product.
        • Durham City bus station consultation: the virtual tour walk through relies on the user being able to see the tour and use a mouse to navigate it. It is a 3rd party product that was free. We do not intend to use further tours as there would be a cost associated and it is not an accessible product.
        • Street space consultation: information on a separate website relies on the user being able to interact with a map. It is a 3rd party website that was free. We have provided alternative information on our website to ensure all users can access the consultation. We do not intend to use the 3rd party website for further consultations at this time, and not if there would be a cost associated, as it is not an accessible product.

      How we test the site

      We re-assess a website or system for accessibility whenever it undergoes a major modification.

      Main site page content is checked every time it is updated.

      Contact us
      Website Administrator
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