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The leaders of the seven local councils, the North of Tyne Mayor and Northumbria's Police and Crime Commissioner encourage people to work together to move out of Tier 3 as quickly and as safely as possible.

Chester-le-Street Customer Access Point


The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Our customer access points are closed due to Covid-19. However, we are available online and over the phone. See our Contacting us (changes to service) page for the latest information.

Opening hours 

Our customer access points are closed until further notice in line with government guidance. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.

Location

We are at The Cestria Hub, sharing premises with Karbon Homes.

Parking is available in the town centre.

What's available?

We are here to help with enquiries on services including:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways

Make an appointment to speak to us about

  • housing and council tax benefits
  • council tax

Please contact us to make an appointment

You can also access Karbon Homes services.

Contact us
Customer Access Point - Chester-le-Street
03000 26 0000
Our address is:
  • The Cestria Hub
  • 166 Front Street
  • Chester-le-Street
  • County Durham
  • United Kingdom
  • DH3 3AZ
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