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Please be aware that our Council Tax Registration (Open Portal) and Welfare Assistance/Discretionary Awards forms will not be available until Monday 29 July due to essential maintenance. We apologise for any inconvenience this may cause.

Chester-le-Street Customer Access Point


The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Contact Customer Access Point - Chester-le-Street to book an appointment to use this access point.

Our staff are on hand to provide fully supported self-serve sessions if you need it.

Our customer access point is open:

  • Monday and Tuesday 8.30am - 5.00pm
  • Friday 8.30am - 4.30pm.

Location

We are at 129 Front Street in the centre of Chester-le-Street.

Parking is available in the town centre.

What's available

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax

Please Contact Customer Access Point - Chester-le-Street to make an appointment



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