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Durham City Customer Access Point

The Customer Access Point in Durham is your local point of contact to get help and information about our services.

Contact us to book an appointment to use this access point.

Opening hours 

Our customer access point is open:

  • Monday to Thursday 8.30am to 5.00pm
  • Fridays 8.30am to 4.30pm

How you access our services has changed

We will continue to offer the same services as before the pandemic, but with a focus on digital inclusion through access to devices. Our staff are on hand to provide fully supported self-serve sessions if you need it. Appointments with specialist staff will usually be held by video call rather than face to face, but you will be helped to do this.

We ask visitors to:

  • sanitise your hands
  • choose to wear a face covering
  • respect other people's space


We are located in the Clayport Library building, Millennium Place, just off Claypath and opposite the Gala Theatre, in Durham City.

Parking is available at a number of car parks in Durham including the multi-storey car park in Walkergate giving you direct access to Millennium Place or you can use Durham Park and Ride to get into the city.

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax


Contact us
Customer Access Point - Durham
03000 26 0000
Our address is:
  • Millennium Place
  • Durham
  • County Durham
  • United Kingdom
  • DH1 1WA