Where we are at now on our digital journey

We have improved our online services

We have worked to digitise our contact with customers and improve our online offer, with over 140 services now available online.

Online services are quickly becoming our customers preferred channel of choice, which have more than doubled since 2019 resulting in almost 390,000 fewer calls per year, enabling us to be more efficient and to provide greater assistance to those who need it.

We have worked in partnership to provide superfast broadband

We have worked in partnership to provide superfast broadband coverage across the county, with 97% now covered.

We have improved how we work together

Over 8,000 employees now use Microsoft 365 to improve team work and collaboration supported by Digital Champions working as a community to improve digital adoption.

We have listened to our customers

Finally, we have had over 1,100 customers who have volunteered to help shape our services and over 1,600 customer satisfaction surveys are completed each month to give our managers a better insight into our performance and ensure we hear our customers' voices.

This content is part of our Digital strategy 2023-2028.

Read the next page: Working with our partners and communities

Read the previous page: Our digital journey