Our digital journey

Our themes

We have five digital themes which ensure we are delivering the right way.

Three are delivery themes:

• Digital customer: enabling Durham's customers to access the information and services they need online.
• Digital council: equipping staff with the digital skills and technology required to deliver services effectively and efficiently.
• Digital community: improving digital infrastructure and connectivity, providing people and businesses with the skills and technology needed to enhance their lives.

Two are enabling themes:

• Digital collaboration: working digitally in partnership to seamlessly tackle complex issues.
• Digital inclusion: ensuring people have access to connectivity and devices and the skills and confidence to flourish.

Our commitment

The digital collaboration and digital inclusion themes run throughout the strategy to ensure that we work in partnership and in an inclusive way as we implement the activities in our digital customer, digital council, and digital community themes.

Under our three delivery themes we have developed a set of commitments:

• Digital customer: Improve how people can access our services
• Digital council: Make sure our staff have the right digital skills and technology
• Digital community: Expand digital access across the county

These have been developed from our previous learning, as well as consultations with our partners, customers, businesses, and staff.

This content is part of our Digital strategy 2023-2028.

Read the next page: Where we are at now on our digital journey

Read the previous page: Who our digital customers are