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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Newton Aycliffe Customer Access Point


The Customer Access Point at Newton Aycliffe is your local point of contact to get help and information about our services.

Contact Customer Access Point - Newton Aycliffe to book an appointment to use this access point. Please note we are unable to take payment for any chargeable services at this Customer Access Point.

Opening hours 

Our customer access point is open:

  • Fridays 10.00am to 4.30pm

Location

We are situated on Beveridge Way in the town centre inside the library/leisure centre.

Free parking is available in the town centre. 

Cycle parking facilities - two are available at the library.

What's available?

Make an appointment for help with:

  • council tax
  • blue badges
  • housing and council tax benefits
  • older and disabled persons bus passes
  • roads
  • street cleaning and environmental services
  • waste permits


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