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Our online forms will be unavailable between 12.00am and 8.00am on Monday 7 April, and between 8.00pm and 10.00pm on Thursday 10 April for essential maintenance. We apologise for any inconvenience this may cause.

The following systems will be unavailable from 5.00pm on Wednesday 9 April until 7.30am on Thursday 10 April: our online Council Tax, business rates and housing benefit system, and our welfare assistance form. We apologise for any inconvenience this may cause.

Newton Aycliffe Customer Access Point


The Customer Access Point at Newton Aycliffe is your local point of contact to get help and information about our services.

Contact Customer Access Point - Newton Aycliffe to book an appointment to use this access point. Please note we are unable to take payment for any chargeable services at this Customer Access Point.

Opening hours 

Our customer access point is open:

  • Fridays 10.00am to 4.30pm

Location

We are situated on Beveridge Way in the town centre inside the library/leisure centre.

Free parking is available in the town centre. 

Cycle parking facilities - two are available at the library.

What's available?

Make an appointment for help with:

  • council tax
  • blue badges
  • housing and council tax benefits
  • older and disabled persons bus passes
  • roads
  • street cleaning and environmental services
  • waste permits


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