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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Care Connect


We continue to operate as usual and ask all customers to use our service if you need it and recommend it to friends and family who may need extra support at this crucial time. If you have concerns regarding the pandemic and your health please get in touch, staff will ask you on arrival if you have symptoms of Covid-19 or have tested positive. Our staff wear full protective equipment (PPE) to protect themselves and you, use antibacterial gel for their hands and sanitise vehicles after visiting homes. We take all precautions to stop the spread of the virus.

If you want to join the service during Covid-19 restrictions and are concerned about staff entering your property, we can either deliver your equipment to your doorstep for you to plug into an electric socket or it can be installed by our staff using PPE and social distancing. If you are shielding, please let us know.

Get in touch today by emailing care.connect@durham.gov.uk or calling 03000 262 195.

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