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The closing date to apply for a primary school place for September 2025 is midnight on Wednesday 15 January 2025. See Primary school places for more information on how to apply for a place.

Our online payment services and 24 hour telephone payment line will be unavailable on Tuesday 14 January 2025 due to essential system maintenance. You will not be able to make a payment during this time.

Appeal against a Housing Benefit decision


If you disagree with a decision we make about your Housing Benefit claim, you must let us know within a month of getting your decision letter.

Write to us within one month

If you disagree with a decision we make about your Housing Benefit claim, you should write to us within one calendar month of the date of your decision letter and ask us to reconsider the decision.

You should also set out why you think that the decision is wrong.

We will then review the decision and respond to your request, either confirming or amending the original decision.

What if you still disagree?

If you still disagree with our decision you can then make an appeal to the HM Courts and Tribunals Service which is an independent body. You should not contact the Tribunals Service directly. 

Please write to us explaining why you are making an appeal against our decision and we will forward it to them. You must:

  • set out the reasons why you think the decision is wrong
  • sign the letter

This is so that Tribunals Service know that we have already considered your claim.

The Tribunals Service will contact you directly to let you know what they will do next.

Get advice

If you need independent advice, you can contact your local Citizens Advice Bureau or get Benefits advice or help with a benefits appeal from our Welfare Rights service.



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