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If you're of working age and think you may be eligible for help with your rent, you must apply for Universal Credit instead of Housing Benefit. Please note that the Department for Work and Pensions (DWP) is responsible for Universal Credit - see DWP: coronavirus and claiming benefits for up to date information on how the DWP can help you if you are affected by the coronavirus. 

Appeal against a Housing Benefit decision

If you disagree with a decision we make about your Housing Benefit claim, you must let us know within a month of getting your decision letter.

What can you do in the first instance?

You cannot make an appeal straight away.  Instead, you can ask us to:

  • further explain our decision
  • look at your claim again

To do this, you should contact us in writing at Benefits, explaining why you don't agree with the decision.

We will look at your claim again and respond.

What if you still disagree?

If you still disagree with our decision you can then make an appeal to the HM Courts and Tribunals Service which is an independent body. You should not contact the Tribunals Service directly. Please write to us explaining why you are making an appeal against our decision and we will forward it to them. This is so they know that we have already considered your claim.

The Tribunals Service will contact you directly to let you know what they will do next.

Get advice

If you need independent advice, contact your local Citizens Advice Bureau or contact us at Welfare Rights.

Contact us
03000 26 2000
Our address is:
  • Finance and Transactional Services
  • PO Box 238
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1FP

Welfare Rights
03000 268 968
Our address is:
  • Revenues and Benefits
  • PO Box 254
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1GG
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